Leaping forwards but still behind.

It seems like my relationship with Nedbank is like a roller-coaster. This is quite concerning as you really want to trust your bank and have a good relationship with them.

A few weeks ago I informed Nedbank that I have finished my studies. Since then I managed to open a Savvy Bundle account since I am no longer a student. It was quite a challenge to close my student accounts, as a matter of fact it's still not closed. I have contacted Nedbank twice now, but the credit card account is still active.

I am also still receiving communication asking me to send proof of registration for studies after I promptly told Nedbank that I have finished my studies. The reason I have resorted to this method is because I have been to a Nedbank branch and after calling twice I still can't seem to get it sorted. On both occasions I was told that I will receive some communication back.

The Money App was a leap forward but the general service in-branch and telephonic is still lacking.