IT
Itumeleng T

1 reviews | Active since Aug 2014

24 Jan 2018, 06:08

Leakage from geyser pipes

After several attempts trying to get Nedbank home insurance try to fix leaking pipes from my geyser, am getting nowhere. The issue is not taken seriously after i warned them about the ceilling that is about to fall due to the damages caused by the water. I am niw desperate for the service am paying for. My emails are being ignored by ********** I even sent pictures to show how serious the thing is, but it seems as if they dont care.

Please Nedbank, can i get someone to drive this as it's now a health hazzard.

Itumeleng

0
Replies (7)
Nedbank
Nedbank's reply24 Jan 2018, 07:54
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

IT
Itumeleng T's update24 Jan 2018, 15:28
Reviewer Update
The plumber was appointed, but what I agreed with Isaac the consultant, is not what we agreed on. I tried to get hold of him. please may someone please call me urgently. The water has to be switched off in my house
Nedbank
Nedbank's reply24 Jan 2018, 15:32
Official

Your comments have been noted and has been sent to the resolution manager.

Regards

Client Experience Team

IT
Itumeleng T's update25 Jan 2018, 06:32
Reviewer Update
.....and no one contacted since your last comments?
Nedbank
Nedbank's reply25 Jan 2018, 07:22
Official

Your comments have been noted and has been sent to the resolution manager.

Regards

Client Experience Team

IT
Itumeleng T's update25 Jan 2018, 12:44
Reviewer Update
I still have not received any feedback from Nedbank. Please dont just acknowledge the receipt but someone has to update me from ypur side.
IT
Itumeleng T's update25 Jan 2018, 15:35
Reviewer Update
No response yet, i really dont understand what is really taking so long. Can someone atleast email me then insteaf if they are unable to call?