Lazy teller who was not willing to assist

<p>On saturday the 26th of November i went to the bank to fix my Internet banking. I got there around 11h00 and was only assisted at 12h25 to be precise. when I got to the teller (who was a coloured lady, worked on teller number 6 and her name badge was not visible) she kept chit chatting with her friend next to her (teller number 5), I told her my problem and she asked for my ID, talked to her friend and laughed then said to me the Internet banking system does not work after 12. How convinient for her to say that I could tell she was lying but didn't have the energy to fight as I was tired from waiting that long only to be told that nonsense. I asked one of the guys as I was walking out and he said there's no such thing. So thanks to your poor service I could not make any payments this weekend and now I'm being charged interests because of your lazy staff members.</p>