Lazy service when handling online accounts

I am particularly appalled by the service I have been given at the Nedbank, Bayside Branch, Table View, CPT... Infact I thought I had received service only to find I am being fooled. I go in seeking to withdraw funds from an electronic fixed deposit (which initially I had requested, if possible, to open a more flexible account or maybe transfer those funds) , because I mean life happens... I found myself in very difficult financial circumstances which compelled me to seek a withdrawal... Oh my gosh, the run around I got between branch and call center... I'm told to call the call center because said account was opened online - call center refers me back to branch to hand in documentation proving why I need "my funds"... Problem is no follow up/escalation process is supp**** at their so called Funding and Savings... So here I am running around punished by Nedbank for falling on hard times and requesting for contact details. This situation is beyond disappointing, disgusting actually because now I've had to do the branches job for them... Another phone call later, a call center agent explained that fixed deposits will always be settled within the branch face to face and the branch knows this... So this whole time they knew and decided to dismiss me... I'm running around here chasing my own tail. Fact of the matter is my money needs to be returned, I no longer care about the interest accumulated... I'm already in arrears with my cheque account, how am I supposed to settle this when I'm doing Nedbank's work for them... Their service is lazy and after I settle what needs settling, I'm pulling all investments I have with this institution... I mean what branch staff is not trained, they only know how to dismiss clients and make us do the work? And why should it be my fault if staff hasn't been trained, if this is a new procedure??? I've been made a fool of, never again!!!!