1 reviews | Active since Nov 2016

11 Jan 2019, 15:34

Late and slow!

I made an application for limit adjustment on Thursday 3 Jan, got the outcome on Tuesday but for the wrong amount. The call centre agent sent it for reassessment same day and when I called on Wednesday I was promised 48 hour turnaround time meaning result by Thursday. I called today (Friday) and still no feedback. All I got is that it’s in the final stages. Someone “MAKE THINGS HAPPEN” now as you’re late on your promise!

0
Replies (1)
Nedbank
Nedbank's reply11 Jan 2019, 15:56
Official
Dear Clive 
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 
Kind regards
Client Service Support