CB
Charles B

1 reviews | Active since Jun 2010

08 Jan 2017, 11:17

Late again with credit card statements

<p>Nedbank credit card division.</p> <p> </p> <p>January 8 2017 and still waiting for my December 2016 credit card statement for record purposes.</p> <p> </p> <p>This is not the first time on hellopeter I have conveyed this sloooow service.</p> <p> </p> <p>Lets see if tomorrow Monday 9 January 2017 I will receive my statement for December 2016.</p> <p> </p> <p>Its seems a Nedbank customer service letdown as the other banks including investment banks send off timeously.</p> <p> </p> <p>Wake up Nedbank card division...no excuses as last time for I.T glitch.</p> <p> </p> <p>I believe if I had not posted here on hellopeter I wouldn't receive my credit card statements anyhow.</p>

0
Replies (2)
Nedbank
Nedbank's reply08 Jan 2017, 19:08
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

CB
Charles B's update11 Jan 2017, 08:03
Reviewer Update

Thank you Bianca at Nedbank - Dbn.

Your response was quick and I received my statement.

I only ask that you could setup the post month statement send off, so I receive my card statement without making a fuss.