VA
Vanessa A

1 reviews | Active since Dec 2013

30 Oct 2015, 20:43

Last straw

I've absolutely had it with Nedbank. Cancelling my credit card for no reason? Charging me an initiation fee on a new credit card that I don't have? Changing my Amex credit card number in my banking profile? What in the world is wrong with you people? I had app**** for a new Amex card which took forever for me to even get any correspondence, having to call in myself to cancel the application on a count of your bad customer service. It takes a week for you to process and international wire transfer? And again I have to keep calling everyday to find out why the money is still siting in my account, delaying business deals.... I was better off with a gold account, upgrading to platinum felt more like downgrading. It took me 10 minutes online to get a platinum account with FNB and my card was delivered to my door 2 days later. I'm switching all my debit orders and salary orders, moving my investment fund. Goodbye Nedbank.

0
Replies (1)
Nedbank
Nedbank's reply31 Oct 2015, 08:29
Official
Hello Onyx5678,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team