Lapsed Policy – Policy Number P***

Good day, I am writing regarding my policy which I have been informed has lapsed. Last week, I made a payment arrangement where I understood that only one premium of R427 would be debited. However, a debit attempt of R854 (two premiums) was made instead, which I was not expecting or financially prepared for. Today (01/06/2026), I also had another arrangement in place for a debit of R427, which I believe was meant to continue keeping the policy active while I catch up on the arrears. I am therefore confused as to why the policy has still lapsed despite these arrangements being made. I have now been advised that I need to pay approximately R1,800 to reinstate the policy, which I unfortunately cannot afford at the moment. Kindly assist by clarifying: Why R854 was debited instead of the agreed R427 last week Why today’s arrangement of R427 did not prevent the policy from lapsing Whether there is an alternative arrangement available to reinstate and maintain the policy without requiring the full amount upfront I would appreciate your urgent assistance and feedback. Kind regards,