Lapsed Policy

My funeral policy was about to lapsed, i called funeral department to find out what can i do to prevent my policy lapsed, it was in early October when they send me payeasy number to pay R1621.15 then will be restarted so unfortunately i dint pay sametime, on the 30th of October i called again i want to confirm the amout it was still the same and they told me if i dont pay by end of October i wont able to activate my policy. I was given same amount of R1621.15 to pay, and i was told that after i have made payment i need to send a pop via email, which I did . on the 3rd of November i called in to find out if they did receive payment, the consultant told me that they did they are busy with my policy but if i dont get any call i must call on the 5 November to follow up. Late on the 3rd November, I received an email from Siphokazi Manzini stating that I need to pay R265.53 for the policy for November for my policy can be activated. To my surprise, on 8 November, I received another email from Aneshri Moodley informing me that my policy has lapsed they need to send them my banking details to refund me. I was shocked. I called this morning want to find out why the information that I was given is not the the same as I was told to pay and in four days between my policy lapsed, then the consultant tell me that is the system, my question is why the system allow them to give me amount to pay from there the very system lapsed my policy or is the consultant that is not well trained I don't know, I need my policy to be reactivated as I was told by more than 4 consultants is not my fault if they place untrained consultant who gave customer incorrect information.