LAPSED POLICY

I have a policy with Nedbank- I was informed in december 2025 that the policy had lapsed in 2018 but I have been paying all this time. I have being paying since 18 May 2007, my last payment was in december 2025. How can a policy just lapse when payment are being made? Why was I not informed in 2018, that the policy has lapsed?

Nedbank call centre has the most disgusting service you can find.

Contact me urgently on ***- Sheila