Lack of urgency regarding claim

Lack of assistance. Logged a claim on the 15/11/2021. Felicia Mlandu is my claim consultant. Unable to get hold of her on ***. Contractors lease with you and Nedbank don't follow up. The Contractor The Overtakes was the only correspondence I received from them. On the 3/12/2021 I received a voice note that they will assist me with all the damages. Received a call the contact for my roof and carport was handed to a contactor that can attend to my damage only in Jan 2020. The over takers could have attend to all my damage before Christmas. I am going on leave I need my roof fixed before Christmas for this is the only shelter my dogs have. Being an ex Branch Manager at Nedbank Lydenburg now retired cannot believe this kind of service Nedbank provide to their client. I am so embarrassed to say that I do understand now why client were always complaining about the lack I Off assistance and urgentcy toward clients. Nedbank you are losing your personal touch towards your clients. I need my roof fixed before Christmas and I depend on my Bank Insurance department to deliver on my request