PN
Paul N

1 reviews | Active since Mar 2009

08 Sept 2015, 14:01

Lack of thinking, not bothered about the clients

In past there were outside of Nedbank about three ATMs and two other machines which you could do transactions. Then came the renovating of the branch and all machines were moved inside the bank. Inconvenient, but tolerable. Now the renovations are finished the ATMs are again outside the bank but the machines for transactions are permanently inside the bank. Surely one needs to do transactions before and after the banking hours and taking them inside makes no sense. For me 99% of banking is done on the machine. This is just telling me to move to a bank which has some logic.<br> Somebody didn't think! Please don't come back with an answer like \it is for my protection".<br> <br> <br> """

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Replies (1)
Nedbank
Nedbank's reply08 Sept 2015, 15:23
Official
Hello paul17,


We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team