Lack of SIMPLE Nedbank processes

I called Nedbank contact centre today, once again requesting for them to change the debit order deduction date of their Nedlife insurance. I have requested on more that 3 interactions with consultants, to have the deduction date change, but for some reason they keep deducting on the 8th of each month. <br> My natural approach, to speak to a consultant who works in the Nedlife department specifically. Spoke to a gentlemen by the name of Trent, he advised me that I need to speak to cheque account enquiries as they do the deduction on behalf of Nedlife, he transfers my call to a switch board, not exactly sure where Trent was transferring my call to. I explain my story once again, I then get transferred to Lungile in the cheque account enquiry department, who advised me that I need to speak to Nedlife department. She put me on hold after I told her that I have been referred by them to her. SO here I sit again dissatisfied with Nedbank's service, having to pay additional costs incurred as a result of staff incompetence.