CP
Chantelle P

1 reviews | Active since Mar 2015

26 Mar 2015, 15:02

Lack of service relating to ***** reporting

Utterly dissatisfied and disgusted with the lack of service that I have received from Nedbank Call Centre as well as the Clearwater Branch regarding amounts withdrawn on my account without my authorisation or permission. Reporting this to the ***** division did not seem to result in achieving anything positive. Visiting the branch did not result in improved service delivery or resolution to the issue either as I was referred to their call centre facilities of which I could not get through to either. <br> <br> I fail to understand how Nedbank can allow withdrawals on accounts where no records are kept including ensuring that these are credible transactions.

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Replies (1)
Nedbank
Nedbank's reply26 Mar 2015, 15:59
Official
Hello chanpete80,


We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

Kind regards

Client Experience Team