Lack of Service

It is SO SAD that the public have to resort to posting lack of service and customer care on platforms like Hellopeter, Facebook and Instagram. I have been a LOYAL customer at Nedbank for FIFTEEN YEARS. My cars were financed through them and I currently have THREE accounts with Nedbank. I have been trying for SEVEN DAYS to get assistance from Nedbank. The money app is USELESS. I'm 66 and want to discuss my problem with a HUMAN BEING NOT SOME STUPID ROBOT. I drove 15kms to the nearest branch at Table Bay Mall only to find it is closed for renovations. I then tried booking an appointment via the USELESS money app, all to no avail. I then sent an email FOURTY EIGHT HOURS AGO explaining that I have been approached by a rival bank to switch all my accounts to them and save over R120.00 per month in bank charges. As I felt I owed it to Nedbank to see what they could do to reduce my banking charges, I wanted yo discuss this with a consultant, however Nedbank has chosen to ignore me. I will be moving my business to the rival bank today. As mentioned, it is SO SAD that Nedbank show NO LOYALTY TO CLIENTS.