Lack of Service

Opened Savvy Bundle Account, went into branch to apply for Savvy Bundle credit card (Call center said this would be best to ensure no issues with linking the card). Completed application. Went to branch to collect cards and sign documentation. Noticed after signing interest is incorrect. Branch instructed me to phone call center and discuss interest rate. Call center explained credit Card account is not Savvy bundle credit card but a personal liaison credit card (Or something like that). Call center said branch needs to change this and spoke to them. I then spoke to branch and was told they cannot change it the call center needs to change. Branch tried to assist. Found 2 additional greenbacks account due to credit card and requested a merger of these into one and stated problem would be solved. Problem not solved. Still call center explains branch must change and branch explains call center must change. Team leader at branch not returning my emails and request for a call. Phoned her and was told she instructed banker not to try and resolve over the phone but to log complaints to complaint office for them to resolve. The issue is being passed on from one department to another....