Lack of service

<p>I visited Nedbank trade route mall branch in lenasia on the 18th February 2017 at 09:45 am. Like most other banks there is an individual at the entrance that will ask you the reason for your visit and allocate you a number. I advised the individual that I was there to open an estate late banking account and I was allocated a number.</p> <p> </p> <p>I waited almost an hour and my number was called only to get to the counter and have the consultant not know what an estate late account requires and secondly to advise me that only a manager can sign to open the account and he doesn't work on a SATURDAY. </p> <p> </p> <p>My question is 2 fold:</p> <p>How can there not be a manager on site on a Saturday which is the busiest day of the week and secondly what is the point of the individeal in the front enquiring the reason for your visit and not advise you on the onset that there is no one available to open the account.</p> <p> </p> <p>If this is the kind of service that you give new customers I can only imagine what it's like once you seal the deal and get the business.</p> <p> </p> <p>Disgusted and a waste of my time!</p> <p> </p> <p> </p>