Lack of service

My car was ****** just over 2 weeks ago. I cancelled my cards on the 19 March. I went into the Nicolway Nedbank branch on the 26 March 2015 to order all 5 of my cards and was told that it would take 4 working days until they would be ready for collection. I still have not heard anything. Why is Nedbank so ****** useless. What about all the Greenbacks I have no lost? Is there no sense of urgency in this bank? No one at the branch can help me either? What's the point of having a personal banker when they can't help or just don't answer your emails? Pathetic!!!!