FP
Fathima P

1 reviews | Active since Jun 2013

17 Mar 2015, 11:12

Lack of service

On the 10th I went to the above mentioned bank wanted to open a small business account. And not the lack of service I got from the sales assistant (didn't get his name as he never introduce himself). The way he treated me was no suprise as this bank time and time again we get this service from them. Its like they doing us a favour to service us. Least realising if its not for us the customers they won't have jobs. He was so not intreasted in giving me the info I needed. He just gave me the basic info and that was it he told me to come back when I have the revlent docs. And I even asked him if he had more info he said no and just gave me 1 broucher and I left. That broucher gave me more info then that guy sitting on his butt and getting paid for nothing. I was so angry and left and went to the bank opp and had a complete different experienc. Dear Nedbank its time you train your staff we as customers are not just numbers and you guys are not one of the govement depermants we are customers who are giving you guys a job. But my experence with nedbank in general the service sucks big time.

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Replies (1)
Nedbank
Nedbank's reply17 Mar 2015, 11:40
Official
Hello Fatz786,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team