lack of sense of urgency and timeline

Extremely frustration and disappointment with the handling of my deceased relative's payout with Nedbank. Despite multiple requests, I've not been provided with a clear timeline for the payout, and I'm being passed around between different departments and representatives.

The consultant at the branch seems unsure of the process, and the call centre is telling me to contact the person handling the case, who in turn tells me it's being handled by the Deceased Payment Department. This lack of clarity and sense of urgency is unacceptable, especially given the circumstances.