Lack of response

We as a Civic Association are in the process to open a banking account. On Thursday 14 January 2016 I went to Nedbank's Parow Centre branch and was attended to by Michelle Koeberg. The account to open will either be a Business or Club account, therefore our constitution must be produced. On Friday 15 January I emailed the constitution to her. On Thursday 21 January after receiving no feedback, I phoned Michelle and was told a Club account will be suitable for us and she will pass the info to someone else. She assured me that before the end of business, I will receive all the relevant information. This is again the next day without any reply.<br> If this is the way Nedbank treat a potensial customer, they obviously don't need the business.