Lack of respect

<p>I do not want a response from Nedbank. I am simply letting as many people as possible know that Nedbank showed a total lack of respect to me / treated me with the utmost contempt.</p> <p>I will also let all my clients know.</p> <p>On Nedbank’s suggestion, I agreed to accept two gold cards, asking them (during a recorded conversation) to send the cards to NEDBANK NORTHMEAD SQUARE. I was told that there would be NO COST to me for the new cards. I subsequently received various emails instructing me to pick up the cards from GREENSTONE.</p> <p>This is either total incompetence or a total lack of respect to the client.</p> <p>After receiving another call from Nedbank, I asked for the cards to be sent to NORTHMEAD (as I have asked in the first place). I was told that there would be costs involved as the cards now had to be re-issued.</p> <p>I was expected to pay for Nedbank’s incompetence / treating the client with a lack of respect! I told the consultant to simply cancel the cards.</p> <p>I received another sms, instructing me to go to GREENSTONE. I then contacted Nedbank via the internet and after a call from a very helpful consultant, I received an email on the 7th of September stating that my cards would be sent to NORTHMEAD SQUARE at no cost to me ant that it would be there in 7 – 10 working days.</p> <p>Well, NEDBANK decided to cancel my two cards that I currently have – without any consultation / without any notification / without any warning. Why must I accept being treated with this utmost contempt?</p> <p>Does Nedbank have no feeling for the client? Imagine finishing a meal in a restaurant and then trying to pay with a credit card that is not active! Or trying to pay after putting petrol in your car.</p> <p>Why not just simply warn / tell me via sms. Why the lack of communication? </p> <p>Nedbank lacks SIMPLE DECENCY.</p> <p>For the sake of continuity, I will have to continue with Nedbank for a couple of weeks, but I will then move to another bank – surely they cannot be as arrogant as Nedbank.</p> <p>Nedbank is either extremely *********** or they just see me as a piece of dirt.</p> <p>While I have three accounts (including a credit card machine) at Nedbank I know that I am a small client and that Nedbank will not feel the lack of business, yet I have my pride.</p> <p>Jacques Kuun</p>