Lack of guidance, support and resolution to NOTIFIED *****ulent activity

It is with great sadness that I write this review. As a Nedbank client for MANY years, I am deeply disappointed with the quality of service and support received in regards to an incident that could have been avoided, not by lack of a loyal client's attempt to resolve the situation from the onset. The lack of guidance, the misinformation and lack of support from staff members whom to I reported *****ulent activity on my personal account, is unacceptable. As a result of this and having lost a lot of money even after having done all that I could do in my personal capacity, after 15+ years I close my account with Nedbank and will no longer suggest it as one of the best South African banks.