NM
Ntombi M

1 reviews | Active since May 2014

03 Apr 2017, 22:38

Lack of Follow Up Credit Card Application

<p>I app**** for a credit card online with Nedbank, last week 6 days ago application was done online. I submitted supporting documentation online, however I was asked to submit documents again and I did so. I kept calling the contact centre to establish how far my application process was, and I kept being told I should expect a call soon and information was being varified.</p> <p> </p> <p>I called once again today got the same response, this is a bit sad as I have been banking with Nedbank for the past 15yrs. My car is being financed through them too and I need to keep calling just to track my own application.</p> <p>This is very unacceptable and I am beyond dissapppointed, in fact I feel like the application process should rather be cancelled as I dont understand why I should be calling Nedbank the whole time to try and track how far my application process is within the system.</p> <p> </p> <p> </p> <p> </p> <p>I kept </p>

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Replies (1)
Nedbank
Nedbank's reply04 Apr 2017, 08:16
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team