Lack of feedback on claim.

I logged a Insurance claim on my Personal loan with Nedbank as I was informed by my employer that I would be on half pay until further notice. The loan installment still went through today with no feedback on the status of my claim if whether it was rejected or still being processed or accpeted. All required documentation had been submitted.

All I have received is a automated SMS on Monday (28.09.2020) and no further feedback. I am confused, what is going on?

Why is there such a lack of feedback?

I am really beginning to lose faith in Nedbank.

Frustrated and confused client

Thabang