Lack of Feedback from Nedbank Insurance

I am extremely concerned by the lack of response to my repeated attempts to register a legal claim under Policy P05PL***3.

I first sent an email on 14 April, followed by several further emails over the past two weeks to both *** and ***.

As of today, 28 April, I have not received a single acknowledgment, response, or phone call.

This is unacceptable, particularly as both your website and mobile app instruct clients to register claims via email. Despite following this process diligently, I have received no feedback whatsoever.