Lack of empathy towards the customers needs

Every year I have a negative experience with Nedbank and the only reason I have stayed so long is due to the queening when making a withdrawal at their ATM.Yesterday, I went to the Pavilion to get assistance in getting a number for for an unknown company who was deducting in my account. The consultant told me that I should contact their helpline.I told her that I lost my number and even if I did request for assistance they would send me an confirmation.the agent told that there is nothing that can be done until I get a new number.You are a terrible bank and I have been with you for 12 years.the least the agent could have done is phone the company at the branch,much like how Capitec does when a customer has an unknown deduction.Standard bank does the same I am extremely shocked at how behind your service is..