Lack of Empathy showed by Nedbank is appalling.

Mr Matlou and Miss Sequeira attended to my husband and I. We explained our situation, from the time miss Sequeira sat down she gave me such a condescending look that I asked her on three occasions what she was looking at and she rep****, nothing just looking. I was so disgusted with her approach. I actually felt disparaged by her. She showed no interest in trying to get my issues resolved. I requested all correspondence that Samantha allegedly sent through she advised that she cannot resend the doc's. She did not even try to assist. I would like to know if this is the culture in Nedbank to treat clients like the way I was treated at Nedbank by Samantha Sequeira. Or does Nedbank treat their staff like this and in turn their staff treats their clients in this matter.