lack of decent customer service

I have a genuine love for nedbank so I'm very disappointed to have to complain about it. So I married a divorcee without an ANC. His previous wife and him have the house we currently reside in, in both their names as nedbank says he doesn't qualify to have the bond in his name alone. So they now need extra money for their children's schooling. Both agree to draw it from their bond. If anything happens to him