Lack of customer service and snail like delays will push customers away!

I had been retrenched with my last working day being end of May. At this time I have had a personal loan going almost 3 years with right now just 6 months remaining. On the 18th of May I had submitted a claim for my loan insurance as I can no longer to make payment without an income and I thought the sooner I can make the claim the quicker it would take to finalize my claim however I was wrong. I have been trying to follow up via email with not much luck as in June I had received the last update that Nedlife was confirming retrenchment with my employer. My emails thereafter asking for feedback has been ignored and I have had no proactive feedback on my claim. End of June I had my loan repayment debited from my account even thought I have no income. I am not prepared to call the call center as it takes very long to be able to get a chance to speak to someone and quite frankly I don’t have that kind of airtime. It certainly cannot take this long for a claim to be confirmed with employer as I have provided all relevant documentation. I can not afford another loan repayment coming out of my account in July. I have been paying for this credit insurance and need to see the benefits of doing so. Highly disappointed and considering changing banks once I finally have this resolved!