LACK OF CUSTOMER CARE

One of my accounts on my money app was suddenly blocked due to "pending activation" from Nedbank. An account that i have been using for YEARS. Reason - FICA. Reported to Nedbank on 11 July and was told that it will be fixed within a few hours. 8 phone calls and 2 weeks later, it is still not fixed and I still do not have access to my own money! Each time i phone, i get the same message " mam, I've sent an email" - come on man - it really cannot take SO long to fix a simple problem. I've been with Nedbank since 1995 and cannot believe the lack of competence - truly not happy