Lack of Communication and Interest

South-gate branch opened up a new Nedbank account, with out advising its a new account and failed to give me details of the new account. I went to reactivate previous account, intention for going into Nedbank.<br> I had money transferred into my Nedbank account and then was made aware that there is new account and then requested details of that account from Trade Route mall Nedbank. The customer service Lady was very helpful on the 6 Dec 2015, cant say the same for the branch manger. After calling the call center numerous times, going into the bank on more than one occasion, and laying a complain with the Nedbank contact center, not even the complaints department had the decency to contact me, I get an email from the Regan Munnik after going into to complain again,I received an email, I was not aware this is how queries are address in today's modern world. I responded to his mail with utter disgust and my cell number to contact me, still nothing.<br> <br> Nedbank did nothing to assist, nothing that was out of their way, they didn't provide any kind of service to me.I had to sort out everything my self. My time, my airtime, my petrol, my patients.<br> <br>