AW
Amy W
1 reviews | Active since Dec 2013
13 Aug 2015, 15:59
LACK OF COMMUNICATION
So i app**** to open a savings account with Nedbank as I was rather fed up with my own banks poor service and turn around time and before the whole process was complete I was regularly kept up to date etc. Guy arrived here at my door with my new card and I gave him all the paper work they required . Yesterday , after 2 weeks of not hearing back from them , I call to find out what's happening . Call center just says \Sorry the application was DECLINED"I ask for a reasoning "
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Nedbank's replyOfficial
13 Aug 2015, 16:34Hello AmyJill,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply13 Aug 2015, 16:34
Official
Hello AmyJill,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team