Lack of client support and general ignorance of the clients well-being

I have been waiting for the insurance to replace the headlights of my car and its been 3 months now and my car is still not fixed, R130 000 later. What's worse is that you can't even get an authentic update on the progress from both the insurance and the autobody. I have asked to speak to the accessor and I'm told that is not possible. They have spend R130 000 on trying to fix the car with replica parts that are not compatible with the car and as a result the car still not fixed and I'm still unable to get to the accessor. Communication in this company will definitely leave you frustrated because it's non existent. I