Lack of Assistance to Help Sort out an Account

I have had issues on my Nedbank account with regards to my overdraft, i have been paying a monthly payment to bring my overdraft down, but Nedbank say this is not enough and handed me over to legal that was on the 28th of August, it is now the 17th of September and after a lot of emails and calls for someone at legal to contact me to sort out this issue , i have not been contacted. All i want is to sort this issue out, i have never not paid my Nedbank account. I am an honest person who just wants to sort this issue out and pay my account, their are people out their who don't care. I think Nedbank's service is terrible that's why i moved all my accounts.