Lack in sense of urgency

App**** for a personal loan 1 September 2015, till today (7 September 2015 at 17:25) no payment received. I visited the branch two more times after applying to later learn the delay was with confirming employment. I further called the call centre to request assistance but was directed back to the branch. I've just find that the lack of urgency to assisting me was just poor all over, consultant at branch promised to call me within an hour and only returned my call 6hours later. And I was seriously considering moving my entire banking to Nedbank because I was under the impression they are a World Class bank but I can't accept this poor quality of service. Till now still waiting in vain