Kokstad Nedbank

So Nedbank blocked on of my staff members account at month end Because I bank with Nedbank I opened accounts for all my staff with Nedbank. I am a farmer which means my staff have to travel by taxi to town. She had to go into town to varify the account. Upon arriving at the bank she was told that it would take 24 to 48 hrs to be verified and that she would have to travel back to the bank to have this finalized. This means that it cost her two taxi trips into town. With the price of the taxi fare this is a chunk of money. In the meantime she has been taken up in hospital and cannot get to the bank. So she is now in hospital without access to her account. This is unacceptable!!!. When I spoke to the consultant at the bank over the phone she was not helpful at all.Thisbis not the first time this has happened. I dropped another staff member off a while ago and when I collected her the bank had not made an attempt to srt her problem until I personally insisted that it be fixed. She would also have been made to return at a later date which would also have been an unnecessary cost. Nedbank staff have no sympathy for the client. I am terribly disappointed.