KEEP YOUR ASSETS SECURED - SELECT ANY OTHER INSURANCE FIRM/BANK TO FULLY SECURE YOUR HOME - DO NOT SELECT NEDBANK

I am repeatedly questioning myself why I was fooled into insuring my home with NEDBANK!

My hard earned money wasted on a none caring, worthless BANK that does not give TWO HOOTS ABOUT THE CUSTOMER, AFTER MONEY IS DEDUCTED!

However, It is regrettably too late, for me to say that I should not have selected a Home Loan & Insurance Cover with Nedbank! Why? Because I only have two months left before the Bond is fully paid!

My advise to ALL is this: Select ANY OTHER INSURANCE, OTHER THAN NEDBANK!

Cannot wait to Change to another Insurance Company in two months time!

Here’s my Shocking Story After the heavy storms in Cape Town, I contacted Nedbank in July 2020 via telephone and emails, to notify them of the damage to my home. •Wooden Window frames broken. •Roof tiles broken/damaged. [Worried that bats may have made a home in my roof after the long wait]! •Inside Ceilings dampened/ruined due to the damaged roof. •Doors damaged. Front and back. •Guttering pipes broken due to the wind.

In OCTOBER 2020, NO RESPONSE FROM NEDBANK OR ACKNOWLEDGEMENT OF MY Follow-Up messages.

I then forwarded more SMS’s; Nedbank continued to ignore.

When I sent an sms on Tuesday, 10th November stating that I would now take the matter to Hello Peter; WOW! I received a call, ON THAT DAY, from a gentleman named Devon to apologize for the delayed response.

He mentioned “certain” people had tried to contact me. I then responded and questioned; How professional NEDBANK and the “CERTAIN” people was, that NEDBANK HAD ASSIGNED TO MAKE CONTACT WITH ME?

Is it not appropriate to leave a voicemail message or forward an email if the Customer is not contactable? [ SO STRANGE, THAT THERE WAS ALSO NOT ONE MISSED CALL ON MY MOBILE]

Devan assured me that I would receive a call on that day, being Tuesday, 10th November.

To add a cherry on top, I received a call from a person named Assar, looking for someone whose name & surname does not rhyme & is not close to mine. I responded that he had the wrong number. He hung up. Ten minutes later the same person called, and asked for me, when I queried his previous call, I was completely put off by his tone and attitude toward me the CUSTOMER. He was Blunt!

Really says a lot if these “certain” people assigned by NEDBANK gets the Name & Surname of the CUSTOMER completely mixed up!

This person, named Assar then started in a rather inappropriate tone, questioning me about my damages. Querying, “When was the last time I had varnished, etc, etc,? Seriously after keeping the Customer waiting for FIVE MONTHS & after a heavy storm? Who in heavens name does these people think they are? What happened to the term PUT THE CUSTOMER FIRST-, WHY NOT drive out to inspect & see the damages done at the CUSTOMERS property?

I have this to say to NEDBANK, I don’t want that person or his workmanship/company on my property. As a valued Customer, WHO PAID FOR ALL THE YEARS, I have every right to select whom I’m comfortable with!

I mentioned that to Assar, and he stated, that is not the way Nedbank operates.

Is he the OWNER OF NEDBANK TO ASSIGN HIMSELF AND HIS COMPANY TO THE CUSTOMER/S?

For the many years that I HAVE PAID toward an insurance policy, to now receive this pathetic services, only leaves me dumbfounded and appalled.

it’s December, 2020, still no follow-up from Nedbank.

For YOUR HOME SECURITY, STAY SAFE & DO NOT INSURE WITH NEDBANK!