ke yona bundle account

I opened a Ke yona bundle account at Galomanor Sandton 10/2015. <br> <br> Funeral cover Included, debit order included and 8 Free debit orders transaction for R49 per Month<br> <br> To my surprise i was charged R19.50 additional for funeral cover Nov/2015 i called and asked why i was charged and requested the agent to cancel it.<br> <br> Now paying R49 no funeral cover of R2000, getting 1 free debit order and 8 ATM withdrawls whereby i am a person who has 6 debit orders the reason i opened the account.<br> <br> I called on the 26/Jan/2016 to question all this an a lady said she will investigate and call me back but never did. Today 27/Jan/2016 i called spoke to two ***********(kagiso Chene(Team Leader) and Thando Nene(Agent)) who gave me incorrect information saying i must refer to the website, branch, Media or ATM why the fees has increased. <br> <br> My questions is why did Ned bank did inform us as usual via mobile app, sms or email regarding the fee changes. i want all those debit order fees reversed and R19.50 reimbursed, and need answers<br> <br>