*** service

I am in need of Paid up Letter that reflects both account number and reference Number. i called recoveries call center several times but they telling me that i should wait for 7 working days. why they managed to send me incorrect one within 12 hours? i requested to speak to their team leader (Elaine) but couldn`t reach her as Agent are working from home. i want to apply for a Personal loan again but i cant since i don`t have paid up letter. what a pathetic service i had. No wonder why they have so bad ratings on this Platform.