*** bank who just takes your money when they want.

Please see below email I sent to Nedbank regarding *** administration:

Hello Nedbank

Did you all have a great weekend?

I didn’t, due to your mess up of an administration system.

Firstly I changed my account details from my Nedbank account to deduct my Nedbank loan from an Absa account which was deducted from my Absa account on the 28th October 2019 as my monthly installment.

Due to my changing employers I received only half of my monthly salary for October as I started at the new employer on the 14 October 2019, so clearly things would be tight this month. Nevertheless I paid my installment by deduction on the 28th October 2019(Absa account) as planned and thus am not in arrears.

Where this goes south is when you decide to randomly make a second deduction on the morning of the Friday 8th of November 2019 (**** knows why) and what’s worse is you decide to deduct it from the wrong account( as this was clearly changed to an Absa account stated above) and you deduct from my Nedbank account. So obviously I contact your collections customer service Centre to correct this issue, and wouldn’t you love to know they confirm this is odd and should not have happened, but also can not rectify the issue urgently and this will take 4 days (unacceptable).

After waiting on the phone for 30mins the consultant (Jihaad) states he will move this up in the queue to reverse the transaction before end of day (Friday 08 November 2019) after finding out these are my last funds and urgently need this to pay for levies(outstanding) as well as necessary utilities. This consultant seemed very helpful and promised to email me the case reference number as well (this never happened).

I am sitting today (Sunday) 10 November still awaiting the reversal and no utilities available in my flat. Now what I would like to know is why must I be disadvantaged due to YOUR ERROR? Why could you not reverse immediately if YOU made the mistake. I can guarantee you come tomorrow Monday morning IF YOU EVEN DO RESPOND all I am going to hear is “WE ARE SORRY” this should not have happened? What does this help my situation now? I am literally sitting with none of MY MONEY for this period because YOU decided by yourself o let’s deduct extremely early this month. Are you aware that people budget for monthly expenses? Are you aware you cannot decide to deduct an installment anytime you want and that’s why it is stipulated in the contract?

Please contact me back urgently and expect a ****ing rude individual when you do make this call.

Yours Sincerely The **** with no electricity and no water.

Sent from my iPhone