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The recall department is an absolute joke and I am extremely dissatisfied with the service I've received!!! I've been trying to sort out a recall issue since 9 July 2021 and none of your agents knows what's going on or what the process is!!!! Instead of dealing with this they keep referring me to more incorrect departments who cannot assist me. I NEED MY MONEY BACK!!! The uitenhage branch doesn't know a thing about their own processes and I've been dealing with a "team leader" who is absolutely useless and lies about trying to contact you!! The customer service agents over the phone don't know anything and have an awful attitude. I wouldn't recommend this bank to anyone and I will definitely be moving to another bank where staff actually knows their own company processes!!!!!!!!