kN
keke N

1 reviews | Active since Oct 2015

26 Aug 2016, 08:01

JUSTSAVE ACC

<p>I AM SICK AND TIRED OF NEDBANK POOR SERVICE ITS LIKE THE STUFF IS NOT TRAINED ON HOW TO TREAT CLIENTS.</p> <p> </p> <p>I WENT TO CRESTA BRANCH ON Tuesday TO NOTIFY THEM THAT I NEED TO PUT A NOTICE ON MY 24HR INVESTMENT ACC, THE CONSULTAN WHO ASSISTED ( JOHAN BEZUIDENHOUT) ME GAVE ME ATTIDUTE AND HE WAS ALL OVER BACAUSE I HAD TO WAIT 30MIN TO BE ASSISTED WHILE.</p> <p> </p> <p>MY MONEY WAS SURPOSE TO BE IN MY ACC ON THE 24TH OF AUGUST 2016 BUT TODAY IS THE 26TH STILL NOTHING.</p> <p> </p> <p>I CALLED THEM ON WEDNESDAY BEFORE 5 JOHAN HAD A NERVE TO TELL WHO EVER ANSWERD THE FONE THAT HE IS BUSY HE CANT SPEAK TO ME I SHOULD COME TO THE BANK, WITH WHOS FUEL? YESTADAY I WENT TO THE BRANCH TO ASK WHY IS MY MONEY NOT IN MY ACC JOHAN AND HIS SUPER VISOR TOLD ME THAT THE PROBLEM IS NOT ON THEIR SIDE, TODAY I CALLED CUSTOMER CARE AND THEY SAID THE FUNDS ARE NOT RELEASED. I WANT THAT MONEY BEFORE 13PM TODAY, I DO NOT WANT ANY APPOLOGIES I WANT MY MONEY REFLECTING IN MY ACCOUNT BY 13PM TODAY.</p> <p> </p> <p>I WANT NOTHING TO DO WITH NEDBANK NOW, SINCE I HAVE A LOAN SEND ME THE SETTLEMENT LETTER AND TRANSFER ALL THE MONEY ON THE INVESTMENT ACC TO MY FNB ACC, THIS RALATIONSHIP END TODAY.</p> <p> </p>

0
Replies (3)
Nedbank
Nedbank's reply26 Aug 2016, 09:41
Official

Dear Keke,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

kN
keke N's update26 Aug 2016, 12:40
Reviewer Update

I WANT MY DAMN MONEY IN MY ACCOUNT TODAY I CALLED YOUR INVESTEMENT EVEN CRESTA BRANCH SPOKE TO CHERYL AND JOHAN BOTH HANG UP ON ME. M SICK AND TIRED

kN
keke N's update29 Aug 2016, 10:40
Reviewer Update

After 3 says no one got back to me. Mmm this is a very bad bank that doesn't care about client