Just want to speak to someone that can assist me

I called the call center as I have missed payments on my credit card as my circumstances have changed and i find myself in a place where i don't want to be financially and want to make payment arrangements. I spoke to Leticia from the credit card collections dept and once she pulled up my account she said that i was on Debt review and before i could explain she placed me on hold and then the line was disconnected. I called 5 times before i spoke to someone and was then told that they can not assist me and that i will need to speak to the NCA dept. I was given two numbers to call: *** and ***. The first number went through to the compliance officer and the second number was incorrect. He gave me *** to call to which this number was also incorrect. The service from the call center is poor. If they are not trained to assist clients with their issues, why are they even in that position. I have still not made arrangements for my credit card, all i want is for someone to assist me in this so that I can start paying it off. Quite frustrating.