Just poor service

One of the Nedbank clients de*****ed me of a considerable amount of money. I know it was my error, but I reach out to Nedbank to inform them of this, in an attempt to prevent this from happening to other unsuspecting people like me. I contact their Risk division in August and speak to their consultant who appears to listen to my plight. Hoping for a positive response, I received nothing but reference numbers. After numerous attempts to get their response, they eventually reach out to me in October stating that the case is closed. I ask for the reason and get told that they cannot share that information with me. So just really disappointed in the service and hoping that they will eventually investigate this client of theirs and see how many other people they have de*****ed, and do something about it. Just poor on their part that they do not respond which shows their apathy in dealing with the issue, or show their involvement in the ***** by allowing it. The lack of service speaks volumes.