PS
PIETER S

1 reviews | Active since Jul 2014

11 Aug 2015, 12:10

JUST PLAIN RUDE

After it had started seeming like Nedbank Parow wanted to help, we are once again proven wrong.<br> Finally, after some time, Nedbank seemed like they wanted to help us (their next door neighbour) by offering to give us a call once the bulk teller was ready for us (as we are right next door and really don't see the point of standing around with the business' bankings). Now after being helped a few times by Me. Averil Cortje, staff member of Nedbank Parow (reception), I am met by Ms. Sisanda Nkebe, who rudely refuses to help as per usual and demands that Me. Averil Cortje (who normally helps) is not her manager and she WILL NOT call me once the bulk teller is ready for me. I sense an incompetence, an unwillingness to help, an inability or no will to try harder to please YOUR CUSTOMERS/CLIENTS. Me. Averil Cortje should be promoted as she already behaves as a manager should.

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Replies (1)
Nedbank
Nedbank's reply11 Aug 2015, 13:59
Official
Hello pieter smuts,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team