Just plain incompetence

I opened my account just a few months back.. What I noticed was that i do not get my sms notification the same day i get paid. I get it a day after..By then that salary half gone. I went to cavendish where the lady at reception said that is how it is. Off course I cannot take that and do nothing. So i went in on Friday and someone tried to assist me. But I needed to bring in proof of address because the lady at Vangate branch did not do her job properly or that is what was said. In any event the bank stinks and I need it fixed. Its not my problem.. I dont bank for free so why not give me the service.. Really vey unhappy.