Just Disappointed

I am really disappointed by the service from nedbank. they don't keep their promises.

I just got rewarded a voucher and i have been informed that i will get it after 2 days. It's been 5 days now and when I called to report the matter, the Nedbank lady said she was unable to help and then just dropped the call. No one can apparently help on the matter.

Just sending me this information if you can't keep your promises.