Just close my accounts already

<p>Hi, in december i transferred money, R150k just before christmas, the money didnt arrive in the other account but i could see the pending transfer for the 28th on my statement so i didnt mind, on the 28th, i get a low balance notification and the person recieving the R150k gets paid twice! my private banker was unavailable and the rest of the team could not give 2 seconds to try assist, nedbank after two months investigating claim their system didnt update the balance and i did the payment twice, i was on a farm with no reception so how did i make the payment? my private banker imp**** i was a **** and i gave instruction to drop the account to the cheapest optoin available so i could maintain my nedbank statements. near the end of april i am still being charged for this useless account with zero service, a new private banker called last week to finalise that matter and that was the last i ever heard of her. never deal with michelle botes, her assistant charlene handled everything good but she never had the required exams to close my account, nedbank has never apologised, and wanted me to pay a fee to reverse the transaction, all i want are my fees reversed back till when last the private banker performed any service to me and then i can close this account, 20years banking relationship all wasted. pathetic</p>