Just about done with nedbank

<p>Ive been banking with nedbank for over 15 years i had all my acounts personal and bussiness with them. After taking a position abroad for some time i kept my credit card with them. Saturday morning ***** division phoned and said my card has been cloned and a purchase of over R26000 has been made. The gentleman stopped the card and gave me case no 2016I2694 and said that the bank will send me documents to fill out and the money would be recovered within 3 to 4 working days. Today is wenesday thats day 3 of the working days and i have recieved no documents and visited the local branch to colect the new card that the smsd me is ready. The card can not be activated as the documents has not been filled out. Upon asking where the documents are the lady said it will be emailed to me. I stated that its been 3 days and no email. i asked which email adress they use. She looked on the system and said they dont have an email adress for me. I gave one and am still waiting. Bear in mind that my account now is overdrawn and i ave no acces to funds not even to buy myself a meal. Also after 15 years and a good history i have been declined multiple times to have my limit increased. I think after this its time to switch my loyal service elsewhere</p>